Frequently Asked Questions

 
  1. Do I need to schedule an appointment for general maintenance such as an oil change, tire rotation, New York State inspection, etc.?

  • We strongly urge an appointment so that we can make sure we are ready for you and your vehicle.



  1. Do I need an appointment for anything other than general maintenance such as diagnostic work such as check engine lights, certain types of noises, driving issues, brake jobs, etc.?

  • We strongly urge an appointment so that we can make sure we are ready for you and your vehicle.


  1. My check engine light is on, is it safe to drive?

  • As long as your check engine light is not flashing and the vehicle is driving okay, it is fine to drive until you can make it in. However, we do suggest bringing it in as soon as you can.



  1. Is there alternate transportation available when I bring my vehicle in for service?

  • Yes, we have a complimentary shuttle service that runs from 8-5pm, Monday-Friday and 8-4pm Saturdays, as well as complimentary loaner vehicles (based on availability). We also have 3 rental agencies on site, Enterprise, Avis and Hertz in circumstances where a loaner vehicle would not be available for immediate use. 



  1. How do I schedule an appointment?

  • You can schedule an appointment through our online scheduler or by contacting us by phone during normal business hours.



  1. Where is the dealership located?

  • We are located in Driver's Village. 5885 East Circle Dr, Cicero, NY 13039, right off of route 11 and South Bay road. Exit 10 off of 481. If you need exact directions to our dealership, please visit our directions page.



  1. Where do I go once I arrive?

  • Once you arrive, pull into our service drive, located on the left hand side of our sales showroom.



  1. Who do I ask for?

  • You do not need to ask for anyone specifically, one of our service consultants will be there to greet you once you arrive. 



  1. How do I know if I still have warranty on my vehicle?

  • The Audi service warranty is 4 years, 50,000 miles, which ever comes first. We can also always run your VIN (Vehicle Identification number) to check warranty status.



  1. Who do I contact if I have a concern?

  • With concerns, we have an on-site customer experience team that is prepared to assist you. Also any of our service consultants or service managers would be more than willing to help you. If you would like to speak to anyone outside the service department, our customer relations manager is available to help as well.



  1. How do I know if I have a recall on my vehicle?

  • You can always call and/or email our customer experience team with your VIN (Vehicle Identification number) and we can look to see if there are any open recalls on your vehicle.

  • You can also CLICK HERE and enter your VIN (Vehicle Identification Number) in the designated area and any open recalls will come up.


  1. What is there to do at Driver's Village while I wait?

  • We have free WIFI that customers can connect to. The Syracuse sports hall of fame is also located in Driver's Village and we have wonderful eatery at the Brickhouse cafe as well. We also have an extensive indoor and outdoor inventory of new and pre-owned vehicles.


  1. Does Driver's Village provide towing?

  • For any of the customers who are not covered under the Audi bumper to bumper 4 year, 50,000 mile roadside assistance warranty, we have our own third party towing company that covers the first 5 miles and the hookup fee for those that purchased their vehicle at Driver's Village. 

Audi Cicero

5885 E. Circle Drive
Directions Cicero, NY 13039

  • Service: (866) 796-4402

Service Hours

  • Monday 7:30AM-7:00PM
  • Tuesday 7:30AM-7:00PM
  • Wednesday 7:30AM-7:00PM
  • Thursday 7:30AM-7:00PM
  • Friday 7:30AM-6:00PM
  • Saturday 8:00AM-4:00PM
  • Sunday Closed
See all department hours

Dealership Hours

  • Monday 8:30-8:00
  • Tuesday 8:30-8:00
  • Wednesday 8:30-8:00
  • Thursday 8:30-8:00
  • Friday 8:30-6:00
  • Saturday 8:30-6:00
  • Sunday Closed

Parts Dept. Hours

  • Monday 7:30AM-7:00PM
  • Tuesday 7:30AM-7:00PM
  • Wednesday 7:30AM-7:00PM
  • Thursday 7:30AM-7:00PM
  • Friday 7:30AM-6:00PM
  • Saturday 8:00AM-4:00PM
  • Sunday Closed

Service Dept. Hours

  • Monday 7:30AM-7:00PM
  • Tuesday 7:30AM-7:00PM
  • Wednesday 7:30AM-7:00PM
  • Thursday 7:30AM-7:00PM
  • Friday 7:30AM-6:00PM
  • Saturday 8:00AM-4:00PM
  • Sunday Closed